Overview:
Empirical Wealth Management is a rapidly growing financial services firm that manages $6.5 billion in assets for individuals and businesses. Since our inception in 2006, we have expanded through steady referrals from clients and business partners, with a goal to grow our assets under management to $10 billion within the next two years and to continue opening offices across the country. We are seeking an energetic Client Service Associate to support our Los Angeles office by handling a wide range of administrative, client service, and operational tasks in a fast-paced environment. This role offers the opportunity to contribute to the smooth operation of the office while providing excellent service to our clients.

Key Responsibilities – What you will be doing in this role:

Client Service and Relationship Support:

• • Act as a primary point of contact for clients, addressing and resolving client inquiries, requests, and issues in a timely and professional manner.
  • Support financial advisors by preparing for client meetings, including gathering necessary documents, reports, and financial information.
  • Assist in client onboarding, including account setup, completing paperwork, and ensuring all client documentation is accurate and compliant.
  • Maintain ongoing client communication, ensuring that all follow-up actions are completed promptly and that clients are regularly updated on the status of their accounts.
  • Document and track key client interactions and milestones in CRM systems to ensure accurate record-keeping and seamless communication.

Administrative and Operational Support:

• • Handle administrative tasks such as scheduling appointments, managing correspondence, and ensuring all client-facing materials are prepared ahead of meetings.
  • Assist with account maintenance tasks, including address changes, beneficiary updates, and processing financial transactions such as distributions, contributions, and transfers.
  • Ensure all client documentation is organized, scanned, and filed in accordance with company compliance standards.
  • Support internal team members in preparing and reviewing client reports, presentations, and financial planning documents.
  • Assist in managing workflows to ensure that client requests are processed efficiently and accurately.

Compliance and Risk Management:

• • Ensure all client-facing processes comply with the firm’s regulatory requirements, including completing necessary compliance documentation and maintaining accurate records.
  • Maintain awareness of regulatory and compliance updates, ensuring all client interactions and documentation align with industry standards and firm policies.

Requirements – What you bring to the role:

• • 1 year of experience in a client/customer service, ideally in a professional office or financial services setting.
  • Bachelor’s degree
  • Basic knowledge of financial services, investment products, and financial planning processes is a plus.
  • Exceptional interpersonal and client service skills, with the ability to build strong relationships and maintain a high level of professionalism.
  • Strong attention to detail and organizational skills, with the ability to manage multiple tasks and deadlines.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems (e.g., Salesforce) is preferred.
  • Ability to work effectively in a team environment while also demonstrating initiative and the ability to work independently.

Benefits:

• • Competitive salary with potential for performance-based bonuses.
  • Comprehensive medical, dental, and vision insurance.
  • 401(k) plan with company match.
  • Paid time off and holidays.
  • Opportunities for professional growth and development.